THE DELIVERY DESK

A little help
for your next hop.

Gameplay questions, a missing reward, or a bumpy delivery? Start here.

Contact Shellivery support

Email support@dontmiss.games with “Shellivery” in the subject.

Include your device model, iOS or Android version, game version, route number, and what happened. A screenshot and steps to reproduce the problem help. Please do not send passwords, advertising identifiers, or sensitive personal information.

Email support ↗

Frequently asked questions

How do I move the egg?

Touch an empty area of the playfield and drag opposite the direction you want to jump. Pull down-left to jump up-right. A longer pull adds power. Release to hop; the guide shows only the beginning of the trajectory.

I reached the flag. Why didn't the route finish?

Your carton and egg must settle safely on the delivery pad for a short moment. Just passing over the flag is not enough. Try a gentler final hop so you arrive upright without breaking the egg.

How do delivery attempts refill?

You can hold up to five attempts. One returns every five minutes, including while the game is closed. A failed delivery costs one attempt. Restarting or leaving after your first hop also costs one; winning does not. Waiting restores attempts without watching an ad.

How do I earn stamps and unlock styles?

Complete deliveries to earn stamps. Spend them in the Collection on egg or carton styles, then equip an owned style. The 16 eggs and 16 cartons change appearance, not physics or difficulty. Stamps are earned in the game; the current version has no real-money purchases.

A rewarded ad isn't loading, or I didn't get a reward.

Rewarded ads are optional and need an internet connection and an available ad. You can keep playing without them. Closing an ad before its reward is granted may not earn a reward. If loading fails, wait a little and try again; avoid repeatedly tapping.

If you completed an ad but received nothing, email us the approximate time, device, game version, and whether you were doubling stamps or refilling attempts. Do not delete the app to troubleshoot: that can erase your progress.

Where is my progress saved? Can I transfer it?

Routes, stars, stamps, collected styles, attempts, and settings are saved locally on your device. Shellivery does not currently offer an account or its own cloud-sync service. Device backups may behave differently by platform; we cannot guarantee a transfer or restore a missing local save from a game server.

Keep the app installed when updating. Clearing app data or deleting the app can remove your progress.

How do I change language or performance settings?

Open Settings from the depot. Choose English, Simplified Chinese, Japanese, Korean, Thai, or Vietnamese, or follow your device language. You can also adjust sound, vibration, and graphics quality. If play feels slow, try a lower graphics setting and close other demanding apps.

How do I manage privacy or remove my data?

Where required for advertising, Settings offers the advertising privacy choices provided by Google. Device settings also provide advertising and tracking controls.

There is no Shellivery account to delete. To remove the local save, use Android's app-storage controls or delete the app on iOS (offloading keeps its data). This is irreversible unless you have a usable device backup. Separately remove any backups you no longer want. For information you emailed to us, contact support to request deletion. See the Privacy Policy for details and third-party controls.

Support information updated September 23, 2026.